Marketing Preferences

This will vary depending on how you interact with us. For instance, if you are a customer, the data we collect might be different from that of someone who shows an interest in using our service.

Some of this information includes:

  • Your contact details
  • Date of birth
  • Payment information
  • Details of the products/services you’ve bought through our service

This is collected when you: enquire or buy a service from us, visit or browse our website. This isn’t an exhaustive list, so read our privacy policy for more information.

We need to know and keep certain information about you so that we can:

  • Manage your account and provide you with service, products and support
  • Send you important information
  • Understand what you are interested in and keep you up to date with our latest offers
  • Detect and prevent fraud, protect against cyber-attacks and comply with other legal and regulatory obligations

For a detailed explanation of why and how we collect personal information please visit our privacy policy .

We’ll sometimes need to share information with third parties to provide services to you. For example, if you switch provider through our service then we will need to share you data with your new provider so they can provide the service sold.

For a detailed explanation of why and how we collect personal information please visit our privacy policy .

Please contact us using our contact form with the details of your request and we will be in touch to confirm the change

How do I adjust my marketing preferences?

You can follow the unsubscribe links in any email or text marketing that we send you.

You can call 01242 528 888 and one of our friendly staff members will be able to help you manage your marketing preferences.

Alternatively you can opt out here

PRIVACY POLICY

Please note that the privacy information on this page only covers this website

PERSONAL DETAILS AND DATA PROTECTION PRIVACY

Your privacy is very important to us so this policy explains more about:-

Who we are

So Green LTD are a LTD company based in cheltenham to help support tree planting projects around the globe while helping people offset their carbon footprint.

How we will use and process your data

We collect information about you when you register your online enquiry, agree to use our services, contact us for any reason and via cookies when you visit our websites. We process your data for certain legitimate business purposes including enabling us to respond to your enquiry about our services and to process any order for our services you make. We may use your contact details to get in touch by phone, email or SMS and to give you the opportunity to complete your order or to give us feedback. We may pass on information that you have provided to, or request information from, third parties for the purpose of providing our services (such as public records or bodies or private organisations eg Local Councils).

We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you. We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

You have the right to object to us processing your information. Click here if you wish to object.

Marketing, Communication and Cookies

The information we hold for you may also be used to keep in contact with you by phone, email or SMS and to let you know about other services from within our group that you might be interested in. We will not share your information for marketing purposes outside of So Green Ltd’s business.

If you no longer wish to be contacted for marketing purposes please click here.

Website usage information is collected using cookies. If you require any more information on the data we hold for you please contact us on [email protected]

Third party vendors, including Google, show Real Life Services Ltd group advertisements on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to So Green . Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

What information will we collect about you

The following personal data about you may be collected and held on our database, to service your enquiry: Name, Gender, Address, Date of Birth, Telephone, Email, relevant and specific details about your purchase, current payments, financial details. This will either have come directly from you, public records or from other private organisations where your identifiable personal details will not be used to extract this information.

Personal data processed for any purpose shall not be kept for longer than is necessary and will be updated, archived or securely deleted when appropriate in accordance with the General Data Protection Regulations 2018. We will use this personal date for as long as you subscribe to So Green Ltd’s products or until you unsubscribe via the website or request that your data is removed.

Your rights and access to the information we hold

We are committed to the security of your personal information and we have security procedures in place to protect against the loss, misuse or alteration of information under our control. We have security measures in place to protect our database and access to this database is restricted. All information collected via the website is encrypted. All our employees who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

You have the right to request a copy of all the information we hold about you. If you would like a copy of all or some of this information please contact us at our head office, email: [email protected] or call 01242 312 879 .

We want to make sure that all information we hold for you is accurate and up to date. Please keep us informed of any changes to your contact details or any other information which may impact on our ability to provide our services. You have the right to request that we remove or update any information that you think is inaccurate.

Other Websites

Our website may contain links to other websites. This Privacy Policy only applies to this website so when you follow a link to another website you should read their own privacy policies.

Children's Data

We do not knowingly collect personal data from children. We request your date of birth to ensure that we only proceed with clients who have informed us that they are over the age of 18.

How to get more information

If you would like further details on how we use your personal information or if you have any data protection queries, please write to:

Data Protection Officer
So Green Ltd
2 Worcester Street
Gloucester
GL1 3AA
Tel: 01242 312 879
Email: [email protected]

You may receive more information about data protection from the companies that we have introduced you to.

We may record telephone calls so we can check we have acted on your instructions correctly and to ensure we are giving you appropriate service. We may also monitor calls for security and training purposes.

Complaints

If you have any complaints about the way we or your Adviser have handled your personal information, please contact the Data Protection Officer at the address given above.

You also have the right to refer your complaint to the Information Commissioner.

Manage Marketing Preferences

Please use our Marketing Preferences Page to manage how we market to you